Product Refund Window
Eligible product returns may be requested within 30 days of confirmed delivery. Items should be unused or in resalable condition unless the return is due to damage or fulfillment error.
Damaged or Incorrect Items
If an order arrives damaged, incomplete, or incorrect, customers should contact the business as soon as possible with the order number and a brief description of the issue.
Supporting photos may be requested to speed up replacement, exchange, or refund review.
Non-Refundable Items
Opened consumables, special-order goods, heavily used products, and services already rendered may not qualify for a standard refund unless otherwise required by law or approved by the business.
Approved Refund Timing
Once approved, refunds are typically issued back to the original payment method or documented as an order adjustment in the admin system. Processing time may depend on the payment provider used.
Order Changes & Cancellations
Customers who need to change or cancel an order should contact support quickly. If fulfillment has not started, the request may be approved under this policy and the related order record can be updated in the admin system.